Usingeffective questioning
问一些有建设性的问题
问一些有建设性的问题是成功协商议题的基石。这是给了双方一个机会来表明双方各自在重点议题上的态度，比如目的及期望。多问一些开放式的问题将可以尽快给予彼此阐
述看法的机会。比如，你可以如此问What are you hoping to achieve today?
Recovering from offending someone
克服他们敌对意识
谈判中总是会遇见他们强烈的敌对意识，这个时候你需要设法克服它。一般的办法是同意他们的排斥，但将之转化为正面有哪些用途。你可以说If I seemed sharp a fewmomentsago,be assured that it was only due to my determination to make thiswork.Showing humility1
展示亲和力
谈判是双方交流的过程，所以需要防止陷于一连串的I' m right,you' re wrong的情形。展示亲和力尊重那些对象，千万不要装做已有所有答案，请把一些议题的控制权让给其他人你可以说That' s more your area of expertise2 than mine,so I' d like to hear more.
Recovering from negotiation3 breakdown4
让谈判死而复生
当他们因愤怒、怨恨或不想聆听而使得双方关系濒临决裂的时候，要特别注意回具备建设性的对谈。承认错误并且展示诚意是让谈判死而复生的好方法。你可以说What happened last week was unacceptable as it was unintentional.Shall we move on?In business,skilled negotiation can be the difference between making a million dollar contract and being fired.Here are some effective pointers to help you come out on TOP in the negotiation process.
在商场上，谈判的结果可能是签下几百万USD的合同，也会是一无所有。神秘的谈判其实有成功的诀窍。
