倾听是良药，它能治愈心灵的创伤。当我是一名大夫时，我问我的患者我能为她做些什么，她朝我笑笑说，只须你听完我的故事。而今我也坐上轮椅，我告诉我的学生，不要打断患者的倾诉，坐在床边听他们把话说完吧，由于这对患者的帮忙胜过任何昂贵的药物。
I believe listening is powerful Medicine.
Studies have shown it takes a physician about 18 seconds to interrupt a patient after he begins talking.
It was Sunday. I had one last patient to see. I approached her room in a hurry and stood at the doorway1. She was an older woman, sitting at the edge of the bed, struggling to put socks on her swollen2 feet. I crossed the threshold, spoke3 quickly to the nurse, scanned her chart noting she was in stable condition. I was almost in the clear.
I leaned on the bedrail looking down at her. She asked if I could help put on her socks. Instead, I launched into a monologue4 that went something like this: How are you feeling Your sugars and blood pressure were high but theyre better today. The nurse mentioned youre anxious to see your son whos visiting you today. Its nice to have family visit from far away. I bet you really look forward to seeing him.
She sTOPped me with a stern, authoritative5 voice. Sit down, doctor. This is my story, not your story.
I was surprised and embarrassed. I sat down. I helped her with the socks. She began to tell me that her only son lived around the corner from her, but she had not seen him in five years. She believed that the stress of this contributed greatly to her health problems. After hearing her story and putting on her socks, I asked if there was anything else I could do for her. She shook her head no and smiled. All she wanted me to do was to listen.
Each story is different. Some are detailed6; others are vague. Some have a beginning, middle and end. Others wander without a clear conclusion. Some are true; others not. Yet all those things do not really matter. What matters to the storyteller is that the story is heard without interruption, assumption or judgment7.
Listening to someones story cosplayts less than expensive diagnostic testing but is key to healing and diagnosis8.
I often thought of what that woman taught me, and I reminded myself of the importance of sTOPping, sitting down and truly listening. And, not long after, in an unexpected twist, I became the patient, with a diagnosis of multiple sclerosis at age 31. Now, 20 years later, I sit all the time in a wheelchair.
For as long as I could, I continued to see patients from my chair, but I had to resign when my hands were affected9. I still teach med students and other health care professionals, but now from the perspective of physician and patient.
I tell them I believe in the power of listening. I tell them I know firsthand that immeasurable healing takes place within me when someone sTOPs, sits down and listens to my story.
